Third Party Verification Websites
HRTPV, LoanTPV and Data Exchange Websites (2016)
We work with companies to create customized scripts that HRTPV agents use to confirm that each employee has received, clearly understood and agreed with your employment terms. These interviews are recorded and archived, which removes ambiguity and provides a strong defense against costly and time-consuming lawsuits, government fines and unemployment claims.
We work with mortgage lending companies to create customized scripts that LoanTPV agents use to confirm that your customers have received, clearly understands and agrees with most major terms and conditions of the loan. These interviews are recorded and archived, which removes ambiguity and provides a strong defense against costly and baseless consumer complaints.
Every company in the industry says they are focused and committed to the best customer care. But at Data Exchange we asked, “What does that really mean? What does it look like, and how do we deliver it so that it’s more than a just a line in our marketing materials?” The answer is hiring the right people to perform the necessary tasks, efficiently and effectively, in order to achieve call-to-call consistency. The secret that made us the best in the business is training. Training, training and more training. We focus on our agents so they can focus on our client’s customers.